Shipping Rates ( incl. Free Shipping!)

For orders under $90: We ship anywhere in Canada for a flat rate of just $19.

Orders over $90 ship FREE! (via UPS, Purolator, Canpar, Fedex - CANADA. Order total before taxes should be $90 after all discounts/coupons/promotions)


**Update Nov 2024**
We are unable to ship orders to PO Boxes at this time due to Canada Post strike. Please provide alternate physical address.

Most orders ship via UPS, FedEx, etc.  Shipping cost is displayed in your cart and during checkout.

CANADA SHIPPING LOCATIONS 
We ship within Canada. That includes NWT and Nunavut.

U.S. SHIPPING
We do ship to the U.S.A. for a flat fee of $24. Shipping is free on orders over $90

INTERNATIONAL SHIPPING
We do ship to European and Asian countries as well as Australia. Please email us for shipping rates.

CUSTOMS, DUTIES AND TAXES

Natura Soy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 


RETURNS & EXCHANGES

Due to the nature of our products, USED candles cannot be returned or refunded.

You may exchange your UNUSED product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items

Natura Soylights is not responsible for any additional shipping costs incurred for returns or exchanges, and we do not assume responsibility for reimbursement or compensation of any returned packages lost in transit without proof of delivery.

ORDER ISSUES

If you experience any problems with your order (did not receive it, it isn't what you were expecting, etc.) please contact us so that we can make it right.


Please remember the products you are buying are handmade and 100% natural, so they will have slight variations from batch to batch and some naturally-occurring defects that will have no adverse effect on the performance of the product but may be purely cosmetic (ex: shadowing on glass)

If an item arrives damaged, please contact us immediately to let us know. We will happily replace any damaged items provided they are reported with photo proof within 72 hours of order delivery.

CONTACT US