For orders under $90: We ship anywhere in Canada for a flat rate of just $19.
Orders over $90 ship FREE! (via Canada Post, Canpar, Fedex - CANADA. Order total before taxes should be $90 after all discounts/coupons/promotions)
Most orders ship via Canpar. Shipping cost is displayed in your cart and during checkout.
CANADA SHIPPING LOCATIONS
We ship within Canada. That includes NWT and Nunavut.
U.S. SHIPPING
We do ship to the U.S.A. for a flat fee of $24. Shipping is free on orders over $90
INTERNATIONAL SHIPPING
We do ship to European and Asian countries as well as Australia. Please email us for shipping rates.
CUSTOMS, DUTIES AND TAXES
Natura Soy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
POLICIES
We strive to ensure that all orders are delivered to our customers in a timely and efficient manner. However, there may be instances where an order is returned to us due to an unsuccessful delivery attempt due to incorrect address.
Please ensure your shipping address is correct at checkout. Once an order has shipped the shipping address cannot be changed. If an order is returned to us, shipping will need to be re-paid before the order can be reshipped. Replacements for orders returned to sender, will not be shipped until the original, undeliverable order has been returned and received by us.
In such cases, we offer reshipping options for the returned order. Please note that we require a fee of $17 to cover the cost of shipping and handling for the reshipment of the package.
INSURANCE
Your shipments are important and that is why we offer Navidium service to provide you with the ultimate shipping experience. With Navidium, your package will be covered end-to-end and provides a hassle-free and speedy claims process through our customer service team in the event that your package is damaged, lost in-transit or stolen.
Do note that you can opt out of this coverage at time of checkout.