Navidium Shipping Protection

PROTECT YOUR DELIVERY WITH NAVIDIUM

There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with just 2% of the contents value and we’ll offer you a refund or replacement right away. 

WHAT WE DEEM AS LOST:

  • Shipment states ‘delivered’ but you have not received it. Depending on where you live, we ask that you allow up to 7 business days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.
  • Your tracking has not updated for 2 weeks from the ship date.

We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement.

WHAT WE DEEM AS DAMAGED:

  • Items arrive damaged in transit - broken, stained, etc.
  • Some of your order is missing due to the box/packet opening in transit 

Please contact us at care@naturasoy.ca immediately if your items have arrived damaged or if something is missing. Submit photographic evidence of tampered items.

WHAT WE DO NOT COVER:

  • Missing parcels or redelivery fees due to incorrect address information provided by you
  • Delays in transit 
  • Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
  • Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund
  • Items that are returned to us for a refund or exchange that are not in a resalable condition
  • If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us on care@naturasoy.ca from the email address you used to place your order. A member of our customer service team will assist you within 1-2 working days. What to include in your claim: 

  • Subject line: CLAIM for order #123456
  • Description of your issue
  • Photo evidence of damage

We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.

By selecting Navidium shipping protection, you agree to these terms. 

We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost. The alloted time is indicated on the tracking page provided by the courier.

This is our in-house protection policy. Navidium shipping protection is non refundable.

Partner with us to delight your customers with exceptional products!

There are two different ways to shop as a wholesaler.

Option 1: Sign Up for Faire Wholesale

Option 2: Shop Directly From Our Website

First, click here to create an account on our website.

Then, return to this page & fill out the application form below.

After your application has been approved, every order you place must meet the following criteria to activate your wholesale
discount: (1) You must be signed in to your account to see wholesale pricing, and (2) opening + reorder minimum must be $200.

Signup thru our own wholesale portal

Apply to Become a Wholesaler

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✨ Trusted by Hundreds of Boutiques ✨

Natura Soylights is proudly stocked in over 200 independent shops and boutiques across
Canada, offering clean, plant-based home fragrance and everyday essentials
for customers who care about quality.

WHOLESALER REVIEWS

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Our customers love the seasonal releases and signature scents—some even come in specifically for Natura Soylights! The candles sell themselves, and we love supporting a Canadian-made brand with such a great reputation.

— Monica

Working with Natura Soylights has been a dream. The products fit perfectly with our brand, and they sell incredibly well. We love that we can offer high-quality, clean burning candles that our customers feel good about buying. Highly recommend for any retailer!

— Tammy

As a small shop, we’re picky about what we stock, and Natura Soylights checks all the boxes. The scents are sophisticated, the burn quality is excellent, and the brand aligns with what our customers want—Canadian-made, plant-based, and non-toxic

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We introduced Natura Soylights to our store last year, and it’s been a bestseller ever since. The scents are stunning without being overpowering, and the fact that they’re made with pure ingredients makes them stand out. Highly recommend for any retailer

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Great product with beautiful packaging. I will be ordering again!

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